Refund and Returns Policy

Last Updated: 27-08-2024

At ClatIndia, customer satisfaction is our top priority. We want you to be completely satisfied with your purchase of mobile phone chargers, cables, adapters, and other accessories. If for any reason you are not happy with your order, we offer a straightforward refund policy to ensure your peace of mind.

1. Eligibility for Refunds

To be eligible for a refund, your item must meet the following criteria:

• Condition: The product must be unused, in its original packaging, and in the same condition as when you received it.
• Time Frame: Refund requests must be made within 14 days of the purchase date.
• Proof of Purchase: A valid receipt or proof of purchase is required to process a refund.

2. Non-Refundable Items

Certain items are non-refundable, including:

• Opened or Used Products: Mobile chargers, cables, and adapters that have been opened, used, or show signs of wear and tear are not eligible for a refund.
• Custom Orders: Items that are customized or made to order cannot be refunded.
• Discounted or Sale Items: Products purchased on sale or with a discount are final sale and are not eligible for refunds.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Reach out to our customer service team at [Insert Email Address] or [Insert Phone Number] with your order details and reason for the refund request.
2. Return Authorization: Once your refund request is approved, we will provide you with a return authorization number and instructions on how to return the product.
3. Return the Product: Ship the product back to us in its original packaging, along with the return authorization number.

4. Refund Process

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

5. Shipping Costs

• Return Shipping: The customer is responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.
• Original Shipping: If you received free shipping on your order, the original shipping cost may be deducted from your refund.

6. Damaged or Defective Items

If you receive a damaged or defective mobile charger, cable, adapter, or any other accessory, please contact us immediately. We will arrange for a replacement or a full refund, including shipping costs, for any defective items.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service team.

8. Contact Information

For any questions regarding our refund policy, please contact us at:

ClatIndia
Address: 51/50, Nai Basti, Anand Parvat,New Delhi-110005
info@clatindia.com
7827188155